Return/Refund Policy
🛍️ Refund & Return Policy – Zenova Care
At Zenova Care, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
✅ Return Eligibility
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You may request a return or refund within 7 days of delivery.
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To be eligible, the item must be:
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Unused and in the same condition you received it.
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In its original packaging.
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🚫 Non-Returnable Items
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Items that have been used, damaged after delivery, or not in original condition.
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Items returned after the 7-day window.
🔄 Return Process
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Email us at infozenovacare@gmail.com with your order number and reason for return.
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We will provide return instructions.
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Once the item is received and inspected, we’ll notify you of the refund approval.
💵 Refunds
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping charges are non-refundable (unless the item was defective or incorrectly delivered).
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Need Help?
Contact us anytime at using the contact page, and we’ll be happy to assist!